Trouble Shooting

	Problem	What to look for	Treatment: Swimming Pool	Treatment: Spas
Cloudy Water Frequently caused by improper start up.	Poor Filtration	Slow filter turnover rates	Backwash and clean filter. Run filter for 24 hours.	Clean Filter Add 1 cap of Poppit FLOC / 1,000 litres Filter for 2 hours.
	Algae Growth	Hazy pool water; may have slightly green appearance	Add Poppit 3 month algaecide	Add Poppit 3 month algaecide
	Unbalanced water	High hardness High TDS (total dissolved solids) High pH High total alkalinity	Balance the pool water
Algae May be caused by insufficient levels of oxidizer and/or inadequate water circulation	Green Algae	Pea green colour; attaches to pool walls; sometimes colours the entire body of water.	Check pH and adjust if necessary Superchlorinate water and brush pool walls Repeat steps 1 and 2 until algae is gone	Use Nature 2 at start up or pool Poppit algaecide as per instructions
	Black Algae	Black spots on walls	Brush affected areas Superchlorinate water Add algaecide Vacuum pool Repeat steps 1 through 4 until algae is gone
	Mustard Algae	Yellow or brown film on steps or walls
Note: Regular algaecide treatments are recommended for outdoor pools that experience persistent algae problems. If using Nature 2, do not use algae treatments containing either copper or sodium bromide. Persistent algae problems can be caused by high phosphate levels in the pool water. Your Poppits retailer can check this and advise remedies.
Stains	Blue / Green	Copper or iron from pool equipment corrosion or water supply	Adjust pH and total alkalinity to ideal ranges Vigorously brush stained areas Add sequestrant Run filter Twelve hours later, shock the pool Test and balance the water Test pool water for dissolved metals
	Red / Brown	Iron or manganese from equipment corrosion or water supply
	Black	Manganese in water supply
	Metal tarnishing	High native mineral content in water; unbalanced water	Clean with soft cloth and mild detergent. Test water for minerals; use a sequestrant; maintain water balance
Scale	Crusty deposits on pool surfaces	High pH and high total alkalinity	Adjust pH and total alkalinity to ideal ranges
Scale	Crusty deposits on pool surfaces	High TDS (total dissolved solids) or high hardness levels	Replace a volume of pool water with water low in hardness and dissolved solids Use sequestrant to prevent scale buildup if high hardness levels are a continuing problem.
Equipment	The purifier leaks	O-ring missing or improperly seated or Faulty plumbing	Lubricate O-ring with silicone lubricant. Note: Do not use petroleum based lubricants (will void warranty). Be sure O-ring is seated properly before securing housing cap. Repair source of leak in plumbing.
Equipment	No flow to purifier	Dirty filter (one indication: pressure is 8-10psi higher than normal)	Clean or backwash filter so operating pressure is always within 7psi of a new filter